Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Most orders are delivered within 7–14 business days. You'll receive a tracking number by email once your order has been dispatched.
Do you offer free shipping?
Yes — free shipping on all orders, always. No minimum spend required.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking link by email so you can follow it every step of the way.
Do you ship internationally?
Yes, we ship to most countries. Delivery times may vary depending on your location.
Returns & Guarantee
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll make it right.
How do I start a return?
Simply email us at support@glowloom.eu with your order number and reason for return. We'll guide you through the process quickly.
What if my item arrives damaged?
If your item arrives damaged or defective, contact us immediately with a photo and we'll send a replacement or issue a full refund — no questions asked.
Products & Usage
Are your devices safe to use at home?
Yes. All GlowLoom devices are designed for safe home use. Each product comes with a user manual with clear instructions. If you have a specific medical condition, we recommend consulting your doctor before use.
How often should I use my device?
This varies by product. Most facial and body devices are designed for daily or every-other-day use. Check the included manual or product page for specific guidance.
How soon will I see results?
Results vary by individual and device. For most skincare devices, customers notice improvements within 2–4 weeks of consistent use. Massage and recovery devices typically provide immediate relief.
Can I use multiple devices together?
Yes — many of our devices are designed to complement each other. For example, using a facial cleanser before an LED mask enhances absorption and results.
Are the devices suitable for all skin types?
Most of our devices are suitable for all skin types. Product pages include specific guidance where relevant. If in doubt, start with shorter sessions and build up gradually.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted checkout. We never store your payment details.
Still have a question?
We're here to help. Email us at conact@glowloom.eu and we'll get back to you within 24 hours.
