Our Return & Refund Policy
We stand behind the quality of every GlowLoom product. If something goes wrong with your order, we'll make it right.
What We Cover
- Your item arrived damaged or defective
- You received the wrong product
- Your order arrived with missing parts
If any of the above apply, contact us within 30 days of receiving your order and we'll arrange a refund or replacement promptly.
How to Contact Us
Email us at contact@glowloom.eu with your order number and a photo if applicable. We'll respond within 24 hours.
Refund Process
Once your request is approved, refunds are issued to your original payment method within 5–10 business days. You'll receive a confirmation email when your refund has been processed.
Exchanges
If you'd prefer a replacement rather than a refund, just let us know and we'll arrange it for you.
Questions?
Email us at contact@glowloom.eu — we're here to help.
